Frequently Asked Questions

How do I choose between Linux and Windows Shared Hosting?

There are multiple parameters which can guide your decision. But, the rule of thumb is that if you wish to host a website on ASP, ASP.NET, IIS or MSSQL, then you should choose Windows Shared Hosting. For sites in HTML/CSS, PHP or regular WordPress websites, Linux Shared Hosting would be the recommended choice.

How can i build my website?

You can build your website in numerous ways, ranging from Softaculous one-click installations to uploading custom code written in HTML/CSS, PHP, Python, Ruby, etc.

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Can I transfer my existing website to Sun Infosoft Web Server India?
You can migrate your Web Hosting package from another Web Hosting provider to Sun Server India by following the steps mentioned here. For further details, please contact our Support team.

Can I host multiple websites within one Shared Hosting plan?

Yes, you can host multiple websites on our Multiple & Business Plan by adding secondary domains through your hosting control panel.

Does the Control Panel include a website builder?

Yes, you can use SitePad Website Builder, which is a drag & drop editor to publish static pages to your hosting account through FTP. SitePad can be enabled through the ‘Softaculous Apps Installer’.

Is Email hosting included in my plan?

Yes, Email hosting is a part of your Shared Hosting package, and you can create multiple email accounts as specified in your package. The upper limit for email storage is 10 GB per package. If you require more email resources, please check out our Business Email and G Suite plans.

What is the backup policy? How can I get website backup?

It is recommended that you keep copies of your website files and database. You can get regular backup of your website with the help of CodeGuard backup solution.

What is Softaculous and How Do I Use It?

Softaculous is a one-click application installer, which can be used to deploy more than 400 applications with the use of predefined scripts.
To start installing apps with the help of Softaculous, follow the steps mentioned below:
Step 1: Log into ‘Softaculous Apps Installer’ through your cPanel.
Step 2: Choose an application which you would like to install on your website and hit install.

How to install WordPress using Softaculous?

Now install WordPress with Softaculous auto-installer. Below mentioned are the steps:
Step 1: Login to your hosting control panel
Step 2: Navigate to the ‘Software’ section and click on ‘Softaculous Apps Installer’
Step 3: Click on ‘WordPress’ and hit ‘Install Now’
Step 4: Fill in the requested details and click ‘Install’

What is CloudFlare?

CloudFlare is an industry-leading Content Delivery Network (CDN) provider. It accelerates and secures your site by acting as a proxy between your site visitors and Sun servers. With the help of CloudFlare, you can protect your site against malicious visitors and improve the average page load times. It also provides a host of security features like DDoS mitigation and Web Application Firewall (WAF).

Is there a Money Back Guarantee?

Yes, we offer 30-day Money Back Guarantee.

What is the Level of Support that you Provide with the Server?

We offer complete support for network, booting, O.S. and login related issues to ensure the uptime and accessibility at all times. Our System Administration Support will also assist you with basic cPanel & Firewall setup and issues.

What is the use of a Private Network?

Using Private Network you can establish a secure, internal and high-speed connection between all or some of your VPS’s. It can be used for Server-to-Server Communication, Master-Slave setup, Cluster setup, Replications, and Migrations.

Speak to our Hosting Specialists to know more.

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Ans. Yes, Sun Server technical support center is open 24 hours a day and 7 days a week to provide our customers service, around the clock. You can receive Live Chat, Phone, and Help desk service from our 24 / 7 available customer support team for immediate problem resolution.


Ans. Yes. You have complete control over all aspects of your account, including the installation of software. If you install software not included in your hosting plan, we cannot guarantee its functionality and it will not be supported by our technical support staff. However, because we offer support for Perl, PHP, MySQL, and other programming languages, you have very few limitations when it comes to which software you can install. Finally, Sun Hosting Server is constantly adding new and exciting software applications that can be installed automatically through the control panel at any time.